In an increasingly competitive environment and ever increasing demand for “Customer Satisfaction" and 24 x 7 service, it is imperative for service industries to automate their operations.   Today, Interactive Voice Response (IVR) technology is no longer a complex maze of hardware and confusing software. It is a proven revenue-producing, cost-reducing system that can significantly boost your productivity year after year.

IDLTEK, with expertise in core technologies and Computer Telephony Integration (CTI) is in a position to provide IVR based solutions for a host of service industries. IVR lends a voice to your computer database. It gives your callers the information they need. The solutions ensure provision of prompt, real-time information to customers at reduced expenses.