In an increasingly competitive environment and ever increasing demand for “Customer Satisfaction" and 24 x 7 service, it is imperative for service industries to automate their operations. Today, Interactive Voice Response (IVR) technology is no longer a complex maze of hardware and confusing software. It is a proven revenue-producing, cost-reducing system that can significantly boost your productivity year after year.
IDLTEK, with expertise in core technologies and Computer Telephony Integration (CTI) is in a position to provide IVR based solutions for a host of service industries. IVR lends a voice to your computer database. It gives your callers the information they need. The solutions ensure provision of prompt, real-time information to customers at reduced expenses.
» Scalable from 4 ports to 120 ports and multiple systems.
» Analog or E-1 interface.
» Hardware suitable for PCI slots (with ISA slots also available).
» Same Engine supports both IVR and Voice Messaging application suite.
» Internal database or comprehensive legacy host/database connectivity.
» Inbound/outbound solutions.
» E-mail notification/verification modules.
» Multilingual support.
» Various techniques for data retrieval from database.
